Store policy

The website and goods are provided by PRECIOUS NOOR, a company registered in New York, USA under Name:  PRECIOUS NOOR INC. “We”, “us”, “our”, when used, we refer to “you” and “your” we refer to the user of the website and purchaser of goods.  These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.  We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these “terms and conditions” and published on the website. You should check periodically to ensure that you are aware of and comply with the current version.  If you have any questions about the terms and conditions, the goods or the website please email us at info@preciousnoor.com.

* The agreement and these conditions shall be governed by and construed in accordance with the law of United States of America.

INFORMATION ABOUT THE WEBSITE AND THE GOODS

By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.

We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as possible.  You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

• The colors which are shown for the goods on the website will depend on many factors, including your display settings
• All sizes and measurements are approximate
• All goods are subject to availability
• Any delivery estimates given on the website or by email are estimates only
• The goods and promotions which are offered on the website may not be available in-store, and vice-versa.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

We inspect all products before they are shipped to ensure the highest possible standards, but if for some reason the product you have received is not what you ordered or in some way faulty, or for any reason you wish to obtain a refund/exchange, simply return the goods to our warehouse within 14 days of receipt and subject to the terms and conditions detailed below.* The parcel can take up to 5 to 7 working days to reach us therefore we recommend that you send items back within 2 days of receipt to ensure the goods arrive to us within 14 days of receipt, so we can process your refund.  Returned items must be unworn and sent back in their original packaging, with all tags attached.

!!!PLEASE NOTE!!!

Kindly e-mail us at info@preciousnoor.com before sending your order for return or exchange. We will guide you on how to proceed. Please quote your order reference number in all correspondence.  The cost and safety of the goods are your responsibility until it reaches us. Ensure you include the original invoice with your parcel.

*Terms & Conditions: all goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within 14 days of receipt, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within 14 days of receipt of goods. When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. In the interest of hygiene we do not offer refunds on any items if the hygiene seal has been removed or any tickets have been broken.

-Clothing (Ready to Wear- not customized)
If for any reason you wish to obtain a refund/exchange, you may return your item(s) to us within 14 days of receiving your order.

-Scarves (Hijabs) & Plain Hijab Caps
In the interests of hygiene, we have a strict no refunds/exchange policy on scarves (hijabs) and hijab caps which have been worn/show signs of wear. If you need to try on a hijab and/or a hijab cap, please only do so by wearing another hijab underneath.

Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.

-Accessories
In the interests of hygiene, all of our accessories (including embroidered hijab caps, embroidered hijab/head bands, hijab pins and all jewellery) have a strict no refunds/exchange policy.  Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please contact us at info@preciousnoor.com.

You have the right to cancel your order or any item purchased online from PRECIOUS NOOR, if you have not yet received your order.  Please contact info@preciousnoor.com  as soon as possible to arrange a cancellation before the order is dispatched for a full refund.

All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order.  Orders with custom-made measurements must be cancelled within the same day they are placed.  If your order has been already processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above so we can process your refund. We will issue a full refund for items purchased online that are returned exclude shipping costs.  The cost of return and care of the package are your responsibility until it reaches us, therefore; we recommend for security purposes that you insure the parcel for the value of the goods and retain all records of delivery.

Refusing or not accepting to receive the shipped order

Once the order is shipped, the customer is obliged to receive it. Shall a customer show no response to a courier company, or fail to receive it or refuse receiving the order at its destination, the parcel will be returned to PRECIOUS NOOR.  We in its turn reserve the right to deduct from the client the following: shipping charges (both ways).  Remaining amount (if any) will be refunded to the customer. If you still wish to receive the goods from your initial failed order; a new order will need to be placed.  We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.

Clearance/Outlet & Sale Items

Any Clearance/Outlet/Sale items cannot be refunded. Only exchange is eligible.  Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please contact us at info@preciousnoor.com

We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser’s credit card and will exclude shipping costs.

If the date on your credit card has expired or for any reason the original card has been cancelled, it is not possible to refund to a different card. The refund will go to the old card number with credit, the funds will transfer to the correct account, though it may take longer than normal.

If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.

Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, i.e. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due.
All returns are processed in order of arrival. Once received, a return may take up to 7 working days to be processed or more during busy and sale periods.  If you have not heard from our returns team within 10 working days of your parcel being delivered, please contact info@preciousnoor.com.  Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by PRECIOUS NOOR, the time frame it can take to appear in your bank account will depend on your bank’s policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.

Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.

BUY 2 GET 1 FREE OFFER
Refund is not applicable for orders made BUY 2 GET 1 FREE/ Only Exchange is eligible. Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please contact us at info@preciousnoor.com

A client holds full responsibility of providing correct measurements to PRECIOUS NOOR Team. In case of a custom made item return, the client shall bear the costs of delivery and 30% of the item (s) price.  Please note that due to incidents of measurements being incorrectly provided, the minimum length of the custom-made item(s) is 140 cm, min sleeve length is 61 cm. Shall a customer request shorter than 140 cm and 61 cm length respectively, the item(s) will be still cut as per above standard length.

We will only offer a refund for clothing if the garment/s is/are unused, unwashed, in perfect resalable condition with the PRECIOUS NOOR Swing Tag(s) still attached. We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.

All requests for an exchange will be subject to availability.

Prices are subject to change without notice. Delivery costs will be charged in addition. Such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

All Goods are subject to availability. We may not be able to supply your order. We reserve the right to refuse an order.  Non-acceptance of an order may, for example, the product ordered being unavailable from stock, our inability to obtain authorization of payment, the identification of an error within the product information etc.  If there are any problems with your order we shall contact you.

We accept payments from all major debit and credit cards, and PayPal. All transactions are securely processed on PRECIOUS NOOR’s server.

You must not misuse PRECIOUS NOOR website, commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; cause annoyance to other users; send any unsolicited advertising or promotional material. PRECIOUS NOOR will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

PRECIOUS NOOR reserves the right to close accounts if any user is seen to be attempting to disrupt our services in any way.

We inspect all products before they are shipped to ensure the highest possible standards, but if for some reason the product you have received is not what you ordered or in some way faulty, or for any reason you wish to obtain a refund/exchange, simply return the goods to our warehouse within 14 days of receipt and subject to the terms and conditions detailed below.* The parcel can take up to 5 to 7 working days to reach us therefore we recommend that you send items back within 2 days of receipt to ensure the goods arrive to us within 14 days of receipt, so we can process your refund. Returned items must be unworn and sent back in their original packaging, with all tags attached.

Currently we deliver across USA only.
Typically, it takes 48-72 hours to process the order. Customers can then select the following services for their convenience:

Standard 3-10 USPS

Express 1-2

All orders are dispatched using a USPS. Orders will usually be dispatched within 2-4 business days but a 7 day allowance should be considered during our high sales period because preparation may take slightly longer. Orders prepared in a standard time period will be shipped via standard USPS and delivered in 3-10 business days after the parcel is shipped.
Delayed orders will be shipped via express USPS and delivered in 2-3 business days after shipping.
We try to make sure that our standard order preparation + delivery period will be 7-10 business days after the date you place your order. You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched. Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of God.

After receiving delivery confirmation for the selected method of delivery, we will not be held responsible for any missing parcel disputes. We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to PRECIOUS NOOR.
We will not accept responsibility for the breakage/damage of any of our products that may occur during transit. PRECIOUS NOOR ensures that all products are packaged to safeguard protection during the delivery process.
All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order. Orders with custom-made measurements must be cancelled within the same day they are placed. If your order has been already processed and dispatched to you, it will be necessary for you to return the goods following our return procedures. We will issue a full refund for items purchased online that are returned exclude shipping costs. The cost of return and care of the package are your responsibility until it reaches us, therefore; we recommend for security purposes that you insure the parcel for the value of the goods and retain all records of delivery.

Refusing or not accepting to receive the shipped order
Once the order is shipped, the customer is obliged to receive it. Shall a customer show no response to a courier company, or fail to receive it or refuse receiving the order at its destination, the parcel will be returned to PRECIOUS NOOR. We in its turn reserve the right to deduct from the client the following: shipping charges (both ways). Remaining amount (if any) will be refunded to the customer. If you still wish to receive the goods from your initial failed order; a new order will need to be placed. We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.

FREE SHIPPING OFFER
From time to time PRECIOUS NOOR will offer free shipping promotions. To be notified by email, simply sign up to our email updates. Free shipping promotions will be applied at check out. In the case of a full refund, PRECIOUS NOOR in its turn reserves the right to deduct from the client the shipping charges ($25).